• Does my coverage include a wellness visit?

    All short-term medical insurance plans include at least one preventive doctor office visit each coverage period. Plans are not available in all states.

  • Are shots covered?

    Pivot Health short-term medical insurance plans pay for childhood immunizations at 100% and are not subject to the deductible.

  • Where is my 1095 form?

    Pivot Health does not provide 1095 forms for tax purposes. If you would like a receipt for your health insurance premiums, email clientservices@insurancebenefitadministrators.com.

  • How do I change the date when insurance is due?

    At this time you cannot change the premium withdrawal date from your credit card or bank account. If you enroll at the beginning of the month, your premium is charged around the 10th of the month. If you enrolled later in the month, premium payment is taken around the 22nd…

  • How do I find my agent commission statement?

    You need to visit Allied National, select “Agents” and then “Self-Service Login” to access your account. If you haven’t created an account with Allied National, register here.

  • How can I renew my policy?

    You can reapply for a new policy by contacting the agent you worked with or applying directly online at pivothealth.com. There could be certain restrictions on reapplying based on your state of residence and qualifying medical questions, but we will let you know if you are not eligible. 

  • I cannot login to Portal/Account

    If you are having difficulty logging in to your Pivot Health account, select “Forgot Password” and enter the email address used during enrollment. You will receive an email with a new temporary password. Enter your email address when prompted and the temporary password. You will immediately be asked to create…

  • How can I see my claims online?

    Approximately 48-hours after you enroll in a health plan you will have one-click access to Insurance Benefit Administrators, the administrator of your health plan, for customer service and claims from your Pivot Health member account. After you have received medical services you can view your claims through the Pivot Health…

  • Who is Insurance Benefit Administrators (IBA)?

    Insurance Benefit Administrators (IBA) is Pivot Health the administration partner of its plans. Claims, billing and customer service are handled by IBA for day-to-day business. To learn more, please visit https://www.insurancebenefitadministrators.com.