• Is health insurance required by law?

    It is subject to where you live. Federal law states there is no penalty for not having health insurance. However, residents in the states of New Jersey, Vermont, California, Rhode Island, Massachusetts and the District of Columbia (Washington, D.C.) are subject to a tax penalty for not having ACA-compliant health insurance.

  • Who is Communicating for America?

    For more than 50 years, Communicating for America (CA), a national organization, has provided access benefits, advocacy and representation for individuals and families. Every short-term medical insurance plan includes non-insurance benefits provided by CA that include telemedicine, discount vision and other benefits. (Membership is not required in all 50 states…

  • Who is Healthcare.com?

    Healthcare.com is the parent company of Pivot Health, a leader in technology-enabled health insurance solutions. Its backers include AXIS Capital, CNO Financial Group, Second Alpha, Oak Tree, Hildred, and Link Ventures, in addition to its original investor, PeopleFund, and individual investors, including current and former executives of Booking.com and Priceline. 

  • Will I be contacted before my policy expires?

    Yes. You will receive an email from Insurance Benefit Administrators (IBA), whom Pivot Health partners with for the administration of its plans, regarding your upcoming natural termination date 15 days prior to the termination. Your online member portal will also list the dates of your coverage. If you suspect your…

  • How do I know the status of a medical claim?

    You will receive an Explaination of Benefit (EOB) from IBA explaining how your claim(s) will be paid. If you have questions about your claims you can check the IBA Member Portal, call IBA directly (844-630-7500) or email them (clientservices@insurancebenefitadministrators.com) to ask questions about your claim status.

  • How do I get my ID card?

    When you enroll in a Pivot Health plan you receive an email that same day with instructions on how to set up your online account, either through your online member portal or Pivot Health’s mobile app. Once you are in your account you will find your ID card along with…

  • Who is Pivot Health?

    Pivot Health is the coverage division of Healthcare.com, a leading insuretech company. It markets proprietary non-ACA plans, which include short-term medical, dental, and vision, and supplemental health insurance. Relationships with preferred partners give brokers and consumers access to fixed benefit medical plans, health-sharing ministry plans, hospital indemnity, and other health…