• What are the non-insurance benefits?

    When you purchase a supplemental health insurance plan you also gain membership in Communicating for America (CA), a national association established in 1972. Discount benefits include unlimited doctor telemedicine consultations, discount prescription drugs, discount vision and eyeglass wear, and on the higher tier plan, up to $100 in roadside reimbursement.

  • What is covered by this supplemental insurance policy?

    The Pivot Health supplemental health insurance plan covers a multitude of accidents, illnesses and hospitalizations so you don’t have to guess what type of supplemental plan you need to buy. The plans help protect individuals and families from financial hardship should they experience an unexpected accident, or illness that results…

  • How can I buy a supplemental health insurance plan?

    You have two options for purchasing a supplemental health insurance plan. You can purchase supplemental insurance as a standalone product to supplement your existing health insurance coverage. You can also purchase supplemental insurance when you enroll in a short-term health insurance plan on the same application with no additional questions.

  • Why don’t you have a provider directory I can check?

    Our plans have multiple provider options. Economy, Choice, Standard and Deluxe plans do not have a network. You can see any doctor or hospital you would like. Core plans utilize the First Health Network and you can access its doctor directory here. If you have a Quantum health insurance plan,…

  • Where do I find my short-term medical ID card?

    Your ID card is available for download through the member login on Pivot Health. (The “My Account” link in the upper right corner.) If you have not previously set up an account password or forgot your password, select “My Account” from any page and click “Forgot your password?” You will…

  • How are providers paid?

    If you have an open all-access network and not a PPO plan, our claims department reimburses medical providers based on a percentage above Medicare Reference Based Pricing amounts. When bills are received, they are repriced according to the Medicare fee schedule. Payment is made to the provider based on this…